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• ATTENTION! We reserve the right to refuse service or refuse/refund payment, to anyone, for reasons such as:

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  • Attitude Related:
    • 1: Abusive, Antagonizing, Insulting emails or texts
    • 2: Deliberate provoking to antagonize or insult as a means to intimidate or demean, belittle for ones own amusement
    • 3: Sending texts at unreasonable hours (after midnight up until 8 am - even by mistake) by those who then become obstinate or antagonizing when asked to please stop
      • 3 a: It is that persons responsibility to be mindful of the hour at which they are sending a text and to whom and conduct themselves as adults when asked to remove the number from their cell or manage their phone better so that it doesn't happen again, such as make conscious observations of the time and of the name of the person before initiating then sending a text
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      • Qualified Exceptions to early hour texts:
      • Persons who truly did not mean to send a text at an early hour, who have acted in an adult manner throughout the process
      • Persons outside the USA who are several hours ahead/behind or across the International Dateline, such as Australia. In these instances, there would be no threat of refusal or refund.
    • • For all related outlined above, excluding qualified exceptions:
        • a: If problems arise before payment is rendered, we reserve the right to cancel the request
        • b: If problems arise after payment has been rendered, a refund will be issued with no explanation, email/text notification
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  • Identity Related:
    • 1: Discovering that the person is a minor or we later suspect they may be
    • 2: Providing a false name or age
      • 2 a: We often check Facebook, other social networks, FTM related online group sites, utilize reverse phone/cell/address/email and ip/dns look-up sites/software to verify the person is who they say they are in the event we suspect something based on information given or how texts are phrased.
      • 2 b: In the event and only in the event, that we feel something we may be dealing with a minor OR discover that the person is indeed a minor using the means above, we may or may not contact that persons parent/guardian. If we do not, a simple refusal of service or refund, if paid, will be issued
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      • For all related outlined above:
      • a: If identity issues arise before payment is rendered, we reserve the right to cancel the request
      • b: If identity issues arise after payment has been rendered, a refund will be issued with no explanation, email/text notification
      • a refund will be issued as this may indicate a minor child is trying to obtain an item not suitable or against a parent/guardians wishes
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  • Theft Related:
    • 1: Suspicion of obtaining packer/stp holder gear with the intent to copy the protected design - Visit Copyright information
    • 2: Using a Paypal account of another without their consent, to pay for any item
    • 3: Submitting a non-negotiable falsified money order or cashiers check
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      • For all related outlined above:
        • a: If a copyright violation, a Cease and Desist letter will be sent via certified/registered mail. If C&D letter is not signed for or person or persons persist in copying any design for personal use or resale, legal action may be taken
        • b: If issues are discovered before payment is rendered, we reserve the right to cancel the request
        • c: If copyright related and payment has been rendered, no refund will be issued until C&D letter is signed for
        • d: In the event of submission of a non-negotiable/fake money order/cashier check, no refund will be issued. The issuing entity will be contacted to handle the problem from their end
        • e: In the event of unauthorized payment by Paypal, a dispute will be filed with Paypal to handle the problem from their end
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  • Other:
    • Submitting a money order or cashiers check that has been endorsed on the back by the sender - this renders it non-negotiable or 'dead'
    • Excessive texting demanding gear be made on a certain time schedule

• For all related outlined above, excluding qualified exceptions:
  • a: If a money order/cashier check issue, a replacement money order/cashiers check or Paypal payment must be sent/made BEFORE any gear is made for them. After replacement payment has been received, the "dead" money order/cashier check will be endorsed and signed on the back then returned so that the sender with his/her gear, so that person may get his or her money back from where they purchased the money order/cashier check.
  • b: If an excessive texting problem arises before payment is rendered, we reserve the right to cancel the request
  • c: If an excessive texting problem arises after payment has been rendered, a refund will be issued with no explanation, email/text notification
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• Further, We may refuse service with or without notification.  We also reserve the right to refund monies after payment is made sending no gear.
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• It takes a lot for this to occur but it has happened!
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• We will not refuse service based upon:
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  • Age (18 or older)
  • Race
  • Ethnicity
  • Gay/Lesbian/Drag King/TG Butch
  • Special needs
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