FAQ - FREQUENTLY ASKED QUESTIONS

Please read this area - it will answer many of your questions.

If contacted about issues outlined below, you will be sent a link to this page in email and will need to review this area.

Thank you!

Menu:

1. Why does the top of my packer pop through the cock sock shaft opening?
2. Why do you only offer 1.5 inch elastic?
3. How long will it take for you to make and mail my items?
4. How long will it take for my package to get to me?
5. Shipment Options & Information USA
   1. Plus IMPORTANT USA SHIPMENT & DELIVERY ISSUES: Your responsibilities
6. Shipment Options & Information INTERNATIONAL
   1. Plus IMPORTANT INTERNATIONAL SHIPMENT & DELIVERY ISSUES: Your responsibilities

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1: Why does the top of my packer pop out the shaft opening of the cock sock and cock strap?

• The issue isn't the opening, it's the packer.
• If a packer had a tab on the top side, like a strap-on or prosthetic does, it wouldn't pop out of the openings.
• This doesn't always happen but it can. There is no way to prevent this from happening over time because of how packers are made.
• Every effort has been made to make these packing devises very effective and for over 6 years hundreds of Transmen have been packing with more confidence. We rarely hear complaints about this issue. Most are inventive enough to solve the issue themselves or they simply stop using the opening.
• The only way to remedy this is to insert the packer shaft into a plastic or metal washer to keep the top edge of the packer from coming out of the opening. This would be very effective but it would be obvious - it would be seen.
• We have tried different things like this but it was impractical.
• If the opening of your FTM< Cock Sock or FTM Cock Strap becomes stretched out and the top of the packer protrudes through it, tuck it back in.
• If it becomes a persistent problem, get a needle and thread then sew the top or bottom edge of the opening shut to make it smaller.
• If you feel you don't have the skills to do this, tuck the packer shaft into the pouch. Don't use the opening anymore.
• Next time order the Cock Sock 1 without the opening.
• If you don't want to do it, send it back and the Gear Guy will do what he can to fix it but note: as the opening stretches back out again, it will occur again.

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2: Why do you only offer 1.5 inch elastic?

• First, we are glad you noticed that this is the only width we offer. We make it very clear on the pages that we only offer 1.5" elastic. It is not hidden nor do we withhold this information. You are made aware of this prior to you requesting items be made for you so you can make an informed decision.
• Now, to keep costs down for these items, what you pay per unit, we purchase elastic from the manufacturer instead of paying retail. But we must order a MINIMUM of 850 yards of the colors they offer: white and black.
• What does that mean to you?
  • Simply put, you pay less.
  • If we had to pay retail for the amount of elastic needed to make all the cock socks and cock straps we do in a year, you'd pay $18 (or more) per item as apposed to $10 and $12 respectively.
  • One inch elastic retail is $1.00 per yard, if we are lucky and sometimes $1.25 per yard. It is easy to go through 700 yards of white elastic in one year.
    • 700 x $1 = $700 or 700 x 1.25 = $875.00. That would be just for white elastic. We could easily go through approx. 500 yards of black per year.
  • When we buy from the manufacturer, we pay, on average, .35 cents per yard for white and a few cents more for black. You do the math.
• If we were to buy 850 yards of white and 850 yards of black in one inch from the manufacturer, to satisfy the few who like a smaller width, expect the price for the FTM Cock Sock and the FTM Cock Strap to go up to $18 each for 1 inch and 1.5" to recoup the cost.
• We are simply not big enough nor have the demand to justify the extra cost and raising the price that much would be unfair to you guys.

The solution? If you want 1 inch, tell us. We will go buy a few yards to complete your order but the cost of each item with 1" elastic will be more since we will be paying retail for the elastic. We estimate the cost per unit requested with a smaller width elastic will be $1. If you are willing to pay $1 more per unit requested to get a smaller width elastic, we will be happy to accommodate you.

FYI: My favorite underwear that I wear daily are Dickies. They have 1.5" elastic. This is where I got the idea for wider and the guys have loved the extra width. Another tid-bit. Many and I mean many guys have asked for 3" elastic, like athletic supporters are made from. We had to tell them no, as well. They either settled for 1.5", we went and tried to find 3", charged them more per unit or they bought the elastic and sent it to us for their order.

We are not trying to be unfair, just practical/pragmatic.

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3: How long will it take for you to make and mail my items?

• First and foremost: All orders are made in the order they are paid for, to be fair to everyone.
• Second: All items, except for soft packers, are NOT mass produced. These are custom made items, based on an individual's needs and desires - these items take time to make. You want them made right, don't you?
  • How long to make and when shipped is based on these factors:
    1. When you order is paid in full, using one of the 3 payment forms you will be advised of through email.
    2. Once payment is received, your ticket will be pulled the marked with the amount paid, the date paid, the payment form then date paid section will marked with an orange highlighter. If you mail you payment, you must ask to be notified when it arrives otherwise, you will not be notified via email or text message.
    3. Your ticket is then placed on a clipboard in chronological order - meaning it is placed behind any ticket that has been paid for before yours
    4. There could be 1 ahead of yours or there could be many
    5. If you are wanting underwear (Briefs, Boxer-Briefs, Boxers), the time to complete and mail is a little longer because we often times do not have the style and color on hand. We then go out and buy multi-packs for that persons request within 2 days of payment made.
    6. Ship days are usually Tuesday and Friday. This can vary, meaning, we can place packages out for the mail person to pick-up on a non-ship day, depending on time constraints.  No orders are mailed over the weekend or on a holiday

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4: How long will it take for my package to get to me?

This depends on what shipment method you paid for or what was included in the price of your items. All packages are shipped via the US Postal Service.

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5: Shipment options USA:

1. First Class Mail - This method takes 7 business days or less. It can take more depending on the time of year. This is the least expensive however, if you have several items, your package may need to be shipped Priority Mail.
2. Priority Mail - Not Guaranteed - This method takes 2-3 days however, it can take more than 3. This is NOT a guaranteed service by the US Postal Service.
3. Express Mail - Guaranteed - This method can take as little as 1 business day or 2 business days, depending on the area you are in. Some towns and cities are 2 days due to location. This IS a guaranteed service by the US Postal Service.

IMPORTANT! After you are notified that your package has shipped, the information below will help you regarding shipment issues.

• By request only, you will be given a Delivery Confirmation number (through email or text message) when your package has been mailed.
• You can check when it was accepted by the US Postal Service and when it was accepted into your city by your local post office at: www.usps.com.
• You cannot track any point in between.
• If, after the times listed above, your package has not been delivered to you or your postal carrier has not left you to pick up notice on where to pick up your package, it will be your responsibility to check with your local post office and if necessary, file all appropriate paperwork to find your package.
• Please do not contact us asking where your package is until after the maximum time limit for delivery has come and gone (see above) and you have exhausted all the avenues given to you in this notice.
• If there is a problem with delivery, your package will be sent back to us. We will then notify you and discuss reshipment options, depending on why the package was not deliverable (see delivery issues below).
• If your package has been lost, you must wait 30 business days from the ship date before your order is remade and sent to you (see delivery issues for conditions). You may be asked to pay shipping.
• If you provided an improper mailing address or incomplete mailing address, name your postal service does not recognize *, you will need to pay to have your packaged shipped back to you.
• If it was our fault, meaning we did not fill out the shipping label properly, we will pay all charges to have your package shipped back to you.

* Delivery Issues: For instance:

• If you have not yet had your name changed legally but ask that your package be shipped to your chosen male name, your package may not be delivered to you because:
  • The deed to your home or the rental agreement or lease on your house or apartment is under your given name not your chosen male name, which is what your postal service knows you as.
    • It is your responsibility to notify us if you feel there may be a problem sending a package to your chosen male name! If you fail to provide us with the correct name and your package is returned 'Undeliverable" because of "No such name", you will need to pay for a second shipping. No refunds will be given on your items if you chose not to pay extra shipping.
  • Your name is not on the deed to the home or the rental agreement or lease on the house or apartment you are staying at. In this case, you will need to provide an "In Care of" name as the first person listed on the package.
    • It is your responsibility to notify us of this kind of issue or if you feel here may be a problem! If you fail to provide us with an "In Care of" person and your package is returned 'Undeliverable" because of "No such name", you will need to pay for a second shipping. No refunds will be given on your items if you chose not to pay extra shipping.
  • This is why it is so important for you to give proper mailing information to avoid delays, lost packages or more shipping charges.

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6: Shipment options INTERNATIONAL:

1. Air Freight Mail - This method can take 2 or more weeks as the package will go by boat/ship across the ocean. It can take more depending on the time of year. This is often the least expensive however, if can end up costing more than other methods. Please note: A package can be delayed more days if your customs holds the package for an extended period.
2. Air Mail - This method takes about 14 business days often less, depending on the country. Please note: A package can be delayed more days if your customs holds the package for an extended period even if it arrived before 10 days
3. Global Priority Mail - Not Guaranteed - Our Preferred Shipping Method. This method can take as little as 7 business days, depending on the area you are in. It is often cheaper than Air Mail! This is NOT a guaranteed service by the US Postal Service. Please note: A package can be delayed more days if your customs holds the package for an extended period.
4. Global Express Mail - Guaranteed - This method can take as little as 2 business days, depending on the country or area you are in. This IS a guaranteed service by the US Postal Service for a considerable price ($45 or more). Please note: A package can be delayed more days if your customs holds the package for an extended period even if it arrived in the time promised. No refunds will be given for shipping if your customs logs in the package on the day promised. It is your responsibility to contact your customs office regarding where you package is.

IMPORTANT! After you are notified that your package has shipped, the information below will help you regarding shipment issues.

• You will be given a customs tracking number through email when your package has been mailed.
• You can check when it was accepted by the US Postal Service and when it was accepted into your country by your customs at: www.usps.com.
• You cannot track any point in between.
• If, after the times listed above, your package has not been delivered to you or your customs has not alerted you to pick up your package, it will be your responsibility to check with your customs and if necessary, file all appropriate paperwork to find your package.
• Please do not contact us asking where your package is until you have exhausted all the avenues given to you in this notice.
• If there is a problem with delivery or customs has an issue with the contents, your package will be sent back to us. We will then notify you and discuss reshipment options, depending on why the package was not deliverable. (see delivery issues below)
• If your package has been lost, you must wait 30 business days from the ship date before your order is remade and sent to you (see delivery issues for conditions). You may be asked to pay shipping.
• If you provided an improper mailing address or incomplete mailing address, name your postal service does not recognize *, you will need to pay to have your packaged shipped back to you.
• If it was our fault, meaning we did not fill out the shipping label properly, we will pay all charges to have your package shipped back to you.

* Delivery Issues For instance:

• If you have not yet had your name changed legally but ask that your package be shipped to your chosen male name, your package may not be delivered to you because:
  • The deed to your home or the rental agreement or lease on your house or apartment/flat is under your given name not your chosen male name, which is what your postal service knows you as.
    • It is your responsibility to notify us if you feel there may be a problem sending a package to your chosen male name! If you fail to provide us with the correct name and your package is returned 'Undeliverable" because of "No such name", you will need to pay for a second shipping. No refunds will be given on your items if you chose not to pay extra shipping.
  • Your name is not on the deed to the home or the rental agreement or lease on the house or apartment/flat  you are staying at. In this case, you will need to provide an "In Care of" name as the first person listed on the package.
    • It is your responsibility to notify us of this kind of issue or if you feel here may be a problem! If you fail to provide us with an "In Care of" person and your package is returned 'Undeliverable" because of "No such name", you will need to pay for a second shipping. No refunds will be given on your items if you chose not to pay extra shipping.
  • This is why it is so important for you to give proper mailing information to avoid delays, lost packages or more shipping charges.

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|  FTM Gear Main Menu Page  |  FTM Cock Sock Page  |  FTM Cock Strap Page    |  FTM U-Tube Page  |  FTM S.T.U.D. Page  |